FREQUENTLY ASKED QUESTIONS

Last Updated on April 15, 2021

If you have any questions, please fell free to contact us. We will reply to you as soon as possible. Thank you!

If you wish to cancel or change your order, pls email us immediately. 10% cancellation fee applies. The shipped orders cannot be cancelled/changed. We hope you can understand. Thank you!

We would replace/repair the products at no cost to the customers in the occasional event of manufacturing faults. If you want to return an item, pls email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned unuesd and contain all the original packaging and labels. After receiving the return goods, we will refund your payment according to specific situation.

All orders are processed before being shipped. Processing time takes 1-2 business days. Once processing is done, items are shipped, it will take 5-7 days thereafter to get the shipped merchandise. In total, it will take 1-2 weeks to get your merchandise.

Due to additional safety measures during COVID-19, delivery to some destinations may take up to 21 days.

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